Legal
Payment and Refund Policy
Payment and refund information for English Cert assessments.
Last updated: 30 October 2026
This policy explains how fees and refunds are handled. The current fee and accepted payment methods are shown in the application before you confirm a purchase.
Fees
- The price shown at checkout is the price that applies to that purchase.
- Fees may vary by assessment type and region.
- Do not pay anyone outside the official checkout shown in the application.
Refunds and cancellations
- Refund and cancellation options follow the terms shown when you pay.
- Contact support with your payment details and the reason for the request.
- Assessment activity, integrity reviews, or completed services may affect eligibility.
Rescheduling
Rescheduling options depend on the assessment type and timing. Check the application before your booking or contact support.
Questions
Contact support@englishcert.org or use the contact page. See also the Terms & Conditions.
