Frequently Asked Questions

English Cert is an online English assessment and certification service. It covers reading, writing, listening, speaking, grammar, and vocabulary and reports results on the CEFR scale, with supplementary English Cert reporting categories.

Individual learners who need proof of English for study, work, or personal goals, and universities, schools, and companies that need a clear way to assess and track learners.

English Cert is developed by Your Bridge School.

No. English Cert is its own assessment service. Practice may include independent IELTS-style and TOEFL-style mock formats, but English Cert is not affiliated with or endorsed by IELTS or TOEFL.

You can read the public pages without an account. An account is needed to access the learner platform, save practice results, take the official examination, and manage certificates.

Choose the official examination when you need certification. Use placement and practice options to prepare or understand your current level first.

Open the learner platform and choose the create-account option. Enter the requested details and complete any required profile or verification steps.

Check your email and password, then use the password-reset option if available. If the problem continues, contact support with the email address on your account.

Some details can be updated in the learner platform. If a field is locked or incorrect, contact support and explain what needs to change.

The official assessment may require identity and profile information before you can continue. The platform shows what is needed.

Your account is for you as the account holder. Do not share your login details with anyone else.

Contact support with any details that can help identify the account. Never send your password by email.

Reading, writing, listening, speaking, grammar, and vocabulary. The skills included in your examination are shown before you begin.

The available examination options depend on your route and the assessment offered. The learner platform shows the options available to you.

The examination is made up of timed sections. The exact timing is shown in the learner platform before you begin.

Depending on the skills, you may see multiple-choice questions, short answers, longer written tasks, listening tasks, and speaking prompts.

Yes. The assessment may use camera, microphone, identity checks, and review to protect integrity. The rules are shown before you start.

Sections are timed and are not designed to be paused. If something unexpected happens, follow the on-screen guidance and contact support.

If you need a better result, you can prepare and take the examination again where the platform allows. Check the app for current options.

Try to reconnect and return as soon as possible. The app shows your status, and support can review the attempt if the problem continues.

A short assessment that gives an approximate indication of your current English level. It is not the official examination.

Listening, reading, grammar, and vocabulary. It does not assess speaking or writing.

Approximately 15 minutes.

No. The placement test provides an approximate indication only and does not issue an official certificate.

No. Use the official examination when you need an official result or certificate.

Some practice can be explored from the app entry point, but an account is needed to save results and access the full learner experience.

Practice may include independent mock formats inspired by IELTS and TOEFL. English Cert is not affiliated with or endorsed by either organisation.

No. Practice helps you prepare but does not replace the official examination or issue a certificate.

Objective answers are corrected automatically where the activity supports it. The availability of scores and feedback depends on the practice activity.

You can return to practice activities as often as your account allows. The app shows the available options.

The practice environment may skip an affected question automatically, and you can continue to the next question. Repeated audio failures can affect the reported practice result.

Each assessed skill receives a score out of 150.

The overall score is the average of the scores for the skills included in the examination.

English Cert reports on the CEFR scale from A1 to C2, plus supplementary A0 and + reporting categories. A0 and the + categories are not official CEFR levels.

Results are released after the assessment and any required review are complete. The learner platform shows the status.

Yes. The report shows performance across the assessed skills alongside the overall result where available.

Contact support with your account details and the reason for the review. The team will check the attempt and explain the available options.

The Certificate Verification Number is a unique number on each certificate. Anyone can use it on the verification page to check authenticity.

When your result is complete and a certificate is available, open it in the learner platform and download it.

They enter the CVN on the public verification page. Verification does not require a learner login.

Hard-copy options, where available, are handled through the app or support. Check the options shown for your certificate.

The certificate shows its issue details. Check any recency requirement with the organisation receiving it.

Contact support before sharing the certificate. The team will check the record and explain how a correction can be made.

Yes. Institutions use a portal to create learner accounts, assign assessments, review results, and manage certificates.

Submit an institutional access request or contact support. Access may require approval and activation.

Yes. Institutions can create accounts individually or in bulk where the portal supports it.

Yes. The portal provides learner activity, skill scores, results, and certificate status, with reports and exports where available.

The portal supports certificate workflows, printing status, and authorized reprinting where available.

Contact support to discuss learner numbers and the options available for your organisation.

Use a current browser on a computer for the official assessment. A stable connection, camera, and microphone are required.

Allow access in your browser, close other apps that may be using the device, and try a current version of Chrome or Edge.

A stable connection is needed for content, media, and monitoring. Wired or strong Wi-Fi is safer than a weak mobile connection.

Refresh the page, check your connection, and try a current browser. If it still fails, contact support with a screenshot and the time it happened.

No. The official assessment needs an internet connection for content, monitoring, and submission.

Any current fee is shown in the app before you confirm and pay. It can vary by assessment type and region.

Available methods are shown at checkout in the app and depend on your country.

Refunds follow the policy shown when you pay. Contact support with your payment details if you believe you are entitled to a refund.

Options depend on the assessment type and timing. Check the app before your booking or contact support.

Institutions and groups can ask about bulk options. For individual requests, contact support and explain your situation.